If you have any concerns or wish to make a complaint in relation to your insurance policies with us, our services or your insurance claim, please let us know and we will attempt to resolve your concerns in accordance with our Internal Dispute Resolution procedure.
Please contact ABC Insurance in the first instance:
Complaints Officer
ABC Insurance Pty Ltd
Level 17, Angel Place, 123 Pitt St, Sydney NSW 2000
Email: complaints@abcinsurance.net.au
We will acknowledge receipt of your complaint and do our utmost to resolve the complaint to your satisfaction within 10 business days.
If we cannot resolve your complaint to your satisfaction we will escalate your matter to Liberty Specialty Markets (Liberty) who will
review your complaint and respond in accordance with their complaints process.
You may also raise your complaint with Liberty directly using the information provided on their website here:
www.libertyspecialtymarkets.com.au/footer/raising-a-complaint
A final decision will be provided to you within 30 calendar days of the date on which you first made the complaint unless certain exceptions apply.
You may refer your complaint to the Australian Financial Complaints Authority (AFCA) if your complaint is not resolved to your satisfaction within 30 calendar days of the date on which you first made the complaint, or at any time. AFCA can be contacted as follows:
Telephone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au
Post: GPO Box 3, Melbourne VIC 3001
Your complaint must be referred to AFCA within 2 years of the final decision, unless AFCA considers special circumstances apply. If your complaint is not eligible for consideration by AFCA, you can seek independent legal advice. You can also access any other external dispute resolution or other options that may be available to you.
Claims
In the event of a claim arising under this insurance notice should be given as soon as possible to:
Updates
This Complaints Policy page was last updated on 31 March 2026.